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Mysa HQ Support

Explore ZenHQ's robust features for effective thermostat management. From adding devices to understanding the hierarchy of Regions, Sites, and Groups, learn about schedule creation and the application of full or partial thermostat lock-outs. Get insights on assigning user permissions at national, regional, or site levels, and comprehend how to onboard field teams with site-specific installation instructions. Dive into energy reporting to identify savings and efficiency gaps, making the most out of your ZenHQ platform.

Mysa HQ Help Center

Supported HVAC Configurations

Single or Two Transformer Link 1/Link 2 configurations

Mysa Zen Thermostat HVAC compatibility

Detailed Network Optimization Guide

Connecting to Wi-Fi and Mysa HQ

Pairing Thermostat or Sensor to Wi-Fi and Mysa HQ

Heatpump Wiring & HVAC Setup Codes

Heat Pump HVAC Wiring and Setup configuration

Conventional Heat/Cool wiring and HVAC setup code

Two-Transformer HVAC systems (RC & RH wiring)

Conventional HVAC Wiring and Setup configuration

Primary HVAC codes

Advanced HVAC codes

Setting the Primary/Advanced HVAC Control Configuration

Thermostat Installation

Enable Installation and Pairing Instructions

Adding a Thermostat to Mysa HQ

Add Devices

Thermostat Lockouts

Thermostat Lockout

About Reporting

Temperature Report

Relays Runtime (% per hour)

Device Activity

Relays Activity (minutes)

Reporting

Creating a Scheduled Event

Deleting a Scheduled Event

Schedule Override

Creating an Event

Scheduled Events

Adding a Device

Moving a Device

Deleting a Device

Edit Device Settings

Device Management

Adding a Region

Deleting a Region

Adding a Site

Deleting a Site

Adding a Group

Deleting a Group

About Regions, Sites and Groups

Portfolio (Alerts) View

Group View

Devices View

Status Icons - what do they means?

Viewing Options

Mysa HQ Overview

Planning your Mysa HQ hierarchy structure

About Mysa HQ

Managing My Org

User Permissions and Account Access

Mysa HQ Smart HVAC Management System

Hardware setup, Operation, Connection, and troubleshooting of your Zen Thermostat

Provides step-by-step instructions for adding devices to your ZenHQ account.

An overview of ZenHQ - including Roles and Organization Setup.

All articles

Categories

Thermostat Installation

Add Devices

Mysa HQ Smart HVAC Management System