Managing My OrgUpdated 9 months ago
Managing team members/users in the Mysa HQ account is important to ensure the appropriate individuals have access to the portfolio of Locations and/or Thermostats assigned to them. This process involves inviting the new team member using their preferred email address and then assigning them with the applicable User Role Permissions.
A National Manager can create additional National Managers, Regional Managers or Site Managers whereas a Regional Manager can create Site Managers only. A Site Manager does not have the ability to add users.
In the My Org summary page, list’s all the people with their role permission, sites and thermostats they have access to. There 3 actions used to edit, delete, or unlock a user.
- Edit the user’s role, view only or modify access, title, name, email, phone# and password.
- Delete to permanently remove the user from the account.
- Unlock when a user has too many failed log-in attempts.
Once a user has access into the account and logged in, they can modify their profile, change their password (recommended) or adjust the temperature units to Fahrenheit or Celsius.
Should a user forget their password, from the login URL, click on Forgot Password to reset their password.